What is the point?

[Ann72]

The hated dashboard has yet another annoying issue:  old booking requests.  Until recently, only one or two that hadn't been superseded by dates hung out there.  Now there are booking requests going back to 2015 strung along in a row.

Click on the question mark and it says you can get rid of them by archiving them.  Obvi did that with every single one of them, because I apparently have nothing better to do.  But it didn't make them go away.  Here they are - the first few, anyway.  There's an arrow to the right that brings me to every unarchived booking request I've ever gotten.

[Emiel1]

@Ann72 

"The hated dashboard".....

I don't even use it anymore, there is limit to annoyance

[Sarah977]

I've never really used the dashboard, I never could see the point of it when I could bypass it and go straight to whatever info I needed.

I assume it's supposed to be a sort of control panel from which everything can be accessed, but it's so cluttered up with stuff that's useless to me and organized in a way that seems counterintuitive and makes no sense to me, that I've had no reason to use it.

[Ann72]

@Emiel1 @Sarah977  Exactly.  I want to use it but it’s sub-par at best.

[Mary996]

@Ann72 

I don't really know how to avoid it....!!

Like you I would like to use it and to be able to appreciate it. @Melodie-And-John0  have made a good suggestion at the end of your thread. Have a look xxxxxxxxxxxxxxx

[Ann72]

@Mary996  The issue I raised was fixed within 24 hours of my post!

[Mary996]

@Ann72 

That's great news and the fact that it was addressed so quickly. Hey are we be effective here??? I think so! Maybe. Also have you noticed an improvement in the quality of Customer Service responses?  Compared with 2 or 3 years ago when I had the impression that fielding the ball off the pitch and general avoidance  was the plan I now experience a sense of genuine interest in being helpful and in finding resolutions. Certainly the tone is way more courteous. I really appreciate it. How do you feel? 

[Ann72]

@Mary996  Didn't you know you're not supposed to say nice things around here lol?  But to answer your question, I think good things do happen, but it's a big company and change is slow.  As for customer service, I have never had anything but good interactions with them.  (Oh, once I was a tiny bit annoyed, but it was a matter of such minor importance I let it go.)  In October I had a real problem - I had to cancel something like 6 reservations because a well ran dry - and I got someone on the phone right away who took the situation over and handled it beautifully, not letting it go until it was fully resolved to every single person's satisfaction.  So I think @Tara-Bunch is working hard to re-build that department that was decimated and farmed out over a period of a few years.  Very poorly planned and handled and a steep hill to climb to get it sorted but it seems to be a priority to the company or they wouldn't have hired Tara.

I think lots of hosts and guests feel hard-done-by when they have a problem, and many with complete validity, but it is human nature that people get enraged when they don't get what they want even when they didn't follow procedure or what have you.  So we hear from those people as well as the ones with valid reasons to be angry.  Hard to sort out the noise sometimes.

[J-Renato0]

@Ann72 

I am also kinda feed up with the issue you have reported !!!  🙄

Thanks for reporting it. I hope they fix it soon.

[Lawrene0]

Ugh, I know, @Ann72 ! For me it is a forever memento of those who have asked whether they can have gatherings, rip up the trail with snowmobiles, come when there are no dates available, bring two toddlers... 

[Branka-and-Silvia0]

I didn't host for a year and today I decided to open up my listings again this month. I signed in, went to the dashboard and nothing is as it used to be... I have to again discover how to use it. Then I went to see how does it look like if I am a guest, well ... let's say I was not pleasantly surprised 😞  Pictures are even smaller now, text is hidden... I gave up very quickly.

This platform is worse and worse and less user-friendly as time goes by... They should re-hire designers and programmers they had back in 2016-17

[Sarah977]

@Branka-and-Silvia0  

"This platform is worse and worse and less user-friendly as time goes by... "

If it weren't so sad and frustrating, it would be laughable. Every new thing they do these days is a step backwards and downwards.

Meanwhile, they seem to have lots of time, energy and resources for all sorts of promotional videos and advertising campaigns, creating a Host advisory board, trying to lure in Airbnb "Ambassadors", and slicking up their home page.

It would be like us spending time writing up fancy real estate ads to sell our properties, while ignoring the fact that the roof is caving in, the plumbing is backing up and you get a shock everytime you touch an electrical appliance. 

The mentality of this company is really hard to fathom.

[Branka-and-Silvia0]

@Sarah977  hm... maybe we should try this approach... I mean, look... they did earn millions, we didn't, right? Today, good marketing is all you need haha 😄

[Sarah977]

@Branka-and-Silvia0    They reported a $3.89 billion loss for 2020. I don't know about you, but I can't really afford to take a chance on losing that much 🙂

[Branka-and-Silvia0]

@Sarah977   $3.89 billion loss wow!