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Where is the Guest Star Rating?

Where is the Guest Star Rating?

I just had a request for a same day booking (very late in the day). A check of the guest's 17 review had about half pretty negative regarding cleanliness and the state they left the places in. I'm looking but cannot see a star rating for the guest: has it disappeared along with their profile pic?

 

I declined the booking btw.

3 Replies 3
Helen3
Top Contributor
Bristol, United Kingdom

Star rating is only available when guests IB.

 

The profile pic hasn't disappeared it's just that it's now only available after a guest books (if you tick the box on your listing to say it's required) to minimise the risk of discrimination.

 

Luckily you have the information you need to decline this booking @Alex-and-Vaughan0 

Emilia42
Level 10
Orono, ME

@Alex-and-Vaughan0 

Presuming you are using instant book, I have noticed that the star ratings sometimes aren't there as well. This happened before some time ago and then they just came back . . . Glitches and more glitches are part of everyday life on Airbnb.

Colleen253
Level 10
Alberta, Canada

@Emilia42  Same here. Another reminder of why the clear wording of a review is so important.  @Alex-and-Vaughan0