@Brewster0 Yes, you do sound confused. I said in my first response to you: "And since they've been receiving complaints about it for years now, they obviously don't care."
So obviously I know that they know about it and don't do anything to remedy it.
What I was trying to explain was that I don't waste my time talking to a CS rep about something they can do nothing about. If I feel an issue should be passed on to another dept, I'll say that in my message to the CS rep.
You appear to believe that Airbnb tech is well aware of this issue, too. So I can't understand what you want a CS rep to do about it.
" I expect them to professionally acknowledge the complaint, log it, and pass it on to the tech support team."
" I'm confused as to why you think the tech team doesn't already know about this issue?"
You seem to contradict yourself, or maybe I just don't get your point.