I have a guest asking to add 2 people (i charge a fee for these extra guests). He booked 2 months ago and he is due to check-in in 4 days.
Is it true that if you alter a reservation pre-check in it resets the cancellation clock? I allow 48hrs for free. Is it true then that if I alter his reservation to add these additional guests he will have 48 hrs to cancel?
I have no good reason to suspect that he's trying to get out of the reservation...except perhaps PTSD from March 2020 😉