Hey @Carlos-N-Stacy0 , welcome to the Community and thank you so much for reaching out to @Sheree49.
They may not have got your response so we always try to use the '@' tag then type the persons username. This allows a notification to pop up so they can see your response.
This is an older post but hopefully, if @Sheree49 is still around, you've managed to reach out to each other. Please let me know if you need any support. 😊