Hi, I am writing to reach out and get some help from the customer service at AirBnB. I have already tried to get help by calling customer service and it has been the worst experience I have ever had with any company's customer service. They are so rude and have no knowledge on how to help customers. They have been directed to say that we do not work in this department and cannot help.
Here is my issue, I booked an AirBnB for Aug 23-Aug 28 in Mammoth lakes. The house was under construction when we reached and it wasn't livable . We contacted the host and they apologized for the inconvenience and said they would refund us back.
The problem starts with AirBnb customer service. It was night and we had no accommodation. I called them to get a new accommodation and they said it has been escalated to highest priority and a case manager will call you. We waited for 2 hours and it was 8 PM in the night and no body called back. Then I booked another listing at a expensive last minute price since we needed a place to stay as we were stranded on the street at night with no place to go. It has been 5 days and I have been consistently calling AirBnB and they say case manager will call back and no body has called back. My case number is 92521619.
I am waiting to get the full refund on the cancelled listing (apparently the host has already issued the refund however AirBnB has blocked it on their side). Additionally, I would want the refund on the extra charges I paid on top of my booking to get the last minute booking changed since no case manager ever called. The difference between my first booking and second booking is $300.
