airbnb arbitrarily cancelled ALL my bookings because THEY got my 'longitude/latitude wrong, placing me in NYC!

[Deb75]

Terrifying situation yesterday. I am located in the mountains of Tennessee.  I was booked for ALL weekends (only do weekends after May) through July, with several in August, October and November.  After being asked to 'update' my information (never was asked before in 5 years) and told to go to a link they provided for my longitude and latitude and enter it. Did so.  Then, a few hours later ALL my bookings were suddenly cancelled AND I got an email from NYC stating my listing was being removed because i 'didn't comply with their regulations'. WTH???  I was frantic. Then the messages started from guests!  I finally got a message from the 'representative' that had asked for my update, and I told her in a panic what was happening. She tried to blame it on me, saying I entered the 'wrong data' for longitude/latitude. I cam unglued and told her I just cut and pasted it from the link she sent me...Then said 'she'd fix it'. I called Airbnb, and after a ten minute hold they said they would correct it...BUT I had to be the one to contact EVERY GUEST and ask them to rebook!  Because they had already been refunded.....13 reservations! AND all the dates were now open so the guest could lose those dates!  I was sick about this.  They got my listing back up. Took me a couple of hours to contact everyone and calm them down, although 6 have not responded with a re book.  So that's about $1500 in lost bookings so far.  

This is totally unacceptable. I've been a superhost for all quarters of all 5 years.  I've had nothing but good things with Airbnb UNTIL these past few months, with several issues, mistakes on their part, allowing un vetted people to try and book, etc etc.   

Just got a note from one of the guests, she is booking elsewhere. Goosy about trying me again!  Any other suggestions on how I get Airbnb to make this right?????  Thanks

Then, when I posted this on the Superhost Facebook page, found out TWO other hosts had this happen...and amazingly BOTH were relocated to.....wait for it....NYC!  what are the chances of THAT being an 'accident'?? That ALL the 'wrong' longitude crap was NYC for all three of us?  I'm heading to twitter soon if these 6 guests are gone for good.  NO host deserves this.  Disgusting.   And I'm tagging Catherine Powell, not that it will help, but this company is going to the dogs...I'm just torn up about this.  

[Annie1372]

@Deb75 

I’m so sorry for your situation

it is getting worst and worst in AirBNB 😢

[Deb75]

Thank you. I appreciate it.  And to add to all this, their new catagory program is a disaster , as many hosts are finding out.  So I'm 'stuck' as far as bookings go.  Only one new one since it hit. And that was because they knew about me.  I cannot find my listing no matter how I 'search'.  Others seem unaffected, and then others in my same boat.  It's a true horror story on top of a horror story.  

[Mary5040]

@Deb75 we are a startup company that has a new technology that can help make it easier for renters to find your property. We are interested in discussing the “location” problem with hosts with similar problems. Are you willing to discuss? We ARE NOT seeing any money, just trying to better understand the problem so we can approach Airbnb with a possible solution. 
If you are willing to discuss I’m not sure what is best way to do that. I don’t think Airbnb will let me put an email address in this message. Any ideas how we can discuss and contact other hosts with similar problems?

[Deb75]

Well, I don't know if you can't put an email address, have no clue how to contact anyone.  ancient  oaks  sport horse at 'g' mail  is worth a try.  Happy to discuss, just don't know how I can help. Someone needs to do something.