airbnb deleting reviews of properties

Maria15578
Level 1
Palo Alto, CA

airbnb deleting reviews of properties

I'm wondering if anyone else had their review of a property deleted by airbnb because it didn't "have enough relevant information to help the Airbnb community make informed booking decisions". Airbnb deleted my review and has not allowed me the opportunity to revise or reword my review.  Nothing. I've asked to be in contact with a supervisor who will hopefully explain the issue they had with my review more specifically and allow for another review. This feels like they are only accepting glowing reviews - mine was mixed - and censoring anything that falls short of this. 

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Maria15578 

 

Airbnb removes reviews wich are not matching with their Review (content) Policy.

It is mentioned here:

https://www.airbnb.com/help/article/2673/airbnbs-review-policy

 

So probably in your review something was written which violates the review policy.

 

It is not possible to write a second review to replace the removed one.

Maria15578
Level 1
Palo Alto, CA

My post did not violate their policy. And if it did, they should point to exactly what they think did. And then no other opportunity to review? How do we know they're not just censoring everyone?!