aircover

[Leo3129]

I made an aircover request 3 weeks ago, as a host, no answer despite reaching the customer services 12 times. I've been insured (processed to) I'll be contacted within 24 to 48 hours 12 times, no one ever did. I remember reading the coverage will go into effect within 14 days, it never happened. 

This customer service is a shame first, second, how can I contact the aircover teams directly. @Brianchesky

[Jenny]

Hi @Leo3129 

I'm so sorry to hear about this.

The Contact Center isn't a formal branch of Customer Service so we can't assist with support queries, but we are able to give them a nudge to see if they can get back to you.

I've asked that we give you an update and provided more detail about how long you've been waiting.

Hope you hear back soon.

Jenny