Hi all,
Has anyone caught any illogical price decreases when guests have sent alteration requests?
Case 1: Guest is currently staying at my property and request to extend 2 nights.
Original stay: July 26 to August 4 (9 nights)
New stay: July 26 to August 6 (11 nights)
I have a weekly and monthly discount set up so there should be no other discounts applied.
Price actually decreased after the request by 507,737vnd. I had to decline and manually send the guest an alteration request.
Case 2: Guest hasn't checked in. Guest requests to increase number of guests from 2 to 3.
I charge more for any guest above 2 so the price should have gone up.
Price decreases by 816,991vnd. I had to decline and manually send the guest an alteration request