We had a couple arrive on July 1 for a thirty four day stay. The husband arrived angry and was rude to his Uber driver, my wife, my caretaker and even my dog. The couple stayed up all night and left 23 hours after check in. They made bizarre claims about unauthorized visitors, people coming into their house, and more. I texted the couple and they have denied making any claims and said they only requested a refund from air b n b. they demanded an immediate refund from air b n b and got it before I was even notified. I was contacted by an air rep from Europe named Helen. I am uncertain if she is a real person or not. I responded to Helen immediately. I asked her to read my 14 years of reviews, never a bad one. I have reached out to the help center daily. All I get from anyone is that they are working on it and I will be notified. With in hours of my telling my side of things to Helen , all my accounts were suspended with out a reply from her. I have three accounts and one is for traveling nurses located 30 miles from here. Two days after my accounts were suspended I was presented my 25th consecutive super host award!!!
The guests stayed up all night and the bed was still made when they left. The lady never said a word but the dude ranted about everything from prowlers to folks entering his house. He was obviously delusional and the wife seemed frightened. The couple only had one review and I have twenty five super host awards. What the hell?
I know this note is a little jumbled as I am just ranting to anyone that may have some advice for me. I have given a long and detailed account to air b n b but all I get in return is more generic replies that seem automated at times. It has been seven days now and still my accounts are frozen and I have not heard one update about the case.
New Hawaii laws mandate 30 days or more for us to legally rent our cabins, no more short term rentals. Air has stalled until I can not rent this space so I will loose 45 days of potential income. What's worse is that no one can see my listings and my dates have all been blocked so I am loosing potential future renters at a time when the market is hot!
If anyone knows how I can reach higher up the air b n b food chain please let me know. We have been thrown under the bus and I have no idea why!
Hugh and Elvira Johnson at Your Hawaiian retreat near Pahoa Hawaii
