What hosts are saying

    Hi guys, I'm not new to Airbnb but on the (very rare) occasion that I get a bad review I often feel a little stumped on how to deal with it. I have two close friends who do Airbnb and they (like everyone else from time to time) get the occasional negativ... Latest reply by Fred13
    I have been with Airbnb close to 3 years now, I always thought Airbnb customer service was quick and helpful in resolving damages caused by guests, but recently and specially the start of 2020, I am finding not only the response time is slow but the resol... Latest reply by Bakraam0
    How can I get help from Airbnb from a suspected scam? I tried to cancel a last-minute reservation on the arrival date, and nothing happened after the "escalation." Now I have been paid for a stay I cancelled, the guest is angry, and the whole thing still ... Latest reply by Emiel1
    Please help, community. I’m in Porto for 6 nights In my tiny bedroom, the air-con is leaking. The host (a company) has been informed but has been pushing fixing it. The only window in the room can’t really be opened while I sleep because it’s right next t... Latest reply by Mike-And-Jane0