Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Arran34

Support responsiveness is truly untenable. The chat support told me a 5 minute wait... now its Way way beyond that. Phone support told me it would be an hour wait... We have live situations... and busy lives. If they can't support us... this crea...

I had COVID 19 in early March. I had to notify Airbnb because I had a scheduled reservation that I was not able to travel for. They locked my reservation ability. It is now 5 months later and I'm trying to use the $1600 credit from the previously cancelle... Latest reply by Paul6739

Hi Hosts,We are in Lake Charles and were a direct hit for Hurricane Laura our city and downtown are ravaged. The Charpentier House faired well. The guests that are there have no power or water. The city is working to restore, but it may be a week at best.... Latest reply by Anonymous

Im a host with a guest checking in in 5 days. I charge a security deposit for long term renters and a pet fee. Because this doesn’t occur with every booking I’ve always used the request money feature in advance of the checkin date but I’m getting an err... Latest reply by Mike-And-Jane0

I booked a 30 day Airbnb, as soon as I booked it my host asked me had I paid. Then straight away he told me to cancel as he is unavailable. If I cancel I automatically lose the first 30 days payment. I now have my money taken and nobody will contact me fr... Latest reply by Debra300

Like so many of my other host friends here on the Gold Coast, I just had guests stay that trashed my property and there is no one at Airbnb to help. I thought it best to follow Airbnb guidelines and report the damage right right away. I listen to the mess... Latest reply by Nyree3

Has anyone got any traction with AirBnb support? Seems like they have virtually shut down the whole team. I've been waiting 54 days for them to get back to me after being scammed by a host... Latest reply by Sarah977

Tried calling and it tells me you now only respond to 72 hour reservation related requests? Latest reply by Emiel1

As Airbnb is now routing their customers to the community, we all now are in fact Customer Support. So please give us also access to the CS ticket system, we are happy to solve all issues.. Off course not for free, as quality has a price. Best regar... Latest reply by Barbara542

The support payments policy (not applicable for check-in after 31 May 2020) does not match the Americas and Africa's reality. In short, you have created a program that benefits only the European community and forgets that AIRBNB should be a worldwide comm... Latest reply by Emiel1