Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Kristie140

The place I booked for 3 nights was dirty like nobody cleaned after the previous guests and there was a toilet issue not mentioned in the description. The issue with the toilet was pretty big since we should have stayed 3 nights and collect the dirty toil... Latest reply by Huma0

The eye of Sandy went right over us and even though we are fine, the area is a mess. My guest for tomorrow cancelled and it was easy, as the hurricane was listed an reason to cancel. However, my guest for Sunday cannot cancel without penalty. Any help? ... Latest reply by Gina383

Hi Folks, Can someone tell me how to escalate an issue? Currently, I'm "escalated" to Res 2, but have never, ever received a proactive contact from Airbnb about a scammer who stayed at my house. I've been trying to get help 18 days. 18 days and not a s... Latest reply by Helen350

Need to vent! I had a booking made 2 days before the guests arrived (Wednesday) then on the day they were meant to arrive (Friday) they cancelled. I lost the money for the booking and had also turned down other requests to take her booking. I get covid is... Latest reply by Super47

Hi, so, I have this problem with a review I posted and not sure how to proceed. I was voice-dictating the review, the first sentence came through ok, the second became garbled to something nonsensical, then the connection cut out, and I found myself with ... Latest reply by Anonymous

Hello Airbnb Community, My first posts here but I have been hosting for several years already. I have a rather peculiar situation with guests that I have never encountered before. My guests are staying for more than 3 months in my house and several times ... Latest reply by Oleg98

Ive been hosting my home for at least 6 plus years on this platform. I recently had a complaint from a neighbor this is the second complaint the first was made several years ago. I screen all my guest discurrage parties and stress that the home is locate... Latest reply by Emiel1

Need help. I have always been able to send emails to guests using their air b and b email provided on their profile but today this is missing off all confirmations, can anyone tell me how I find this now? Latest reply by Matt3694

Dear Airbnb team, first of all, I hope every one of you are staying safe through the corona pandemic. Secondly, I wanted to share with you an idea concerning the tragic incident that happened in Lebanon two days ago that damaged many Lebanese houses and l... Latest reply by Tony1162

Is there a secret to getting a COVID refund for a booking that was canceled in May? AirBnB is still refusing to explain why they are not complying with their own written policy, all we get are canned 'customer service' emails that are factually inaccurate... Latest reply by Peter2814