What hosts are saying

    Hello all! We hope to list our first property in Mt. Shasta, CA in mid-September or October and we have a number of questions as we get set-up. We look forward for any advice and guidance you might have to share! *Video Surveillance: we know this is a big... Latest reply by Gregory87
    Please someone help me understand the removal of negative reviews and the untimely fashion of resolving an issue, when a guest has caused damage. Yesterday my place was damaged by a guest. I have a tiny house listing and clearly a no pet policy. I have a... Latest reply by Donelle4
    Okay, I guess this is customer service now. Hi! Guest attempted to cancel a reservation a couple of weeks in advance. We have a flexible policy. The guest got a message that the operation was not possible and to contact customer service. When they reporte... Latest reply by Helen427
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    Hello. I have a guest who contacted me this morning about our air quality (I live in CA and we have a lot of fires). After I answered her questions, she sent me a message about 2 hours later stating she needed to cancel for this Friday because her & her... Latest reply by Helen3
    Hi all, We have Stayed at a few Airbnbs and had a great time and met some amazing hosts. ...... However, stayed in Cornwall last weekend got the key from the safe and went in after climbing over a pile of surf boards. There was no welcome pack / note or a... Latest reply by Emilia42