Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Alex

Please someone help me understand the removal of negative reviews and the untimely fashion of resolving an issue, when a guest has caused damage. Yesterday my place was damaged by a guest. I have a tiny house listing and clearly a no pet policy. I have a... Latest reply by Donelle4

Okay, I guess this is customer service now. Hi! Guest attempted to cancel a reservation a couple of weeks in advance. We have a flexible policy. The guest got a message that the operation was not possible and to contact customer service. When they reporte... Latest reply by Helen427

AirBnb have emailed to say I need to do a safety quiz by 1 Sep.But I can't find it.How can I complete it?Thanks Latest reply by Helen3

Hello. I have a guest who contacted me this morning about our air quality (I live in CA and we have a lot of fires). After I answered her questions, she sent me a message about 2 hours later stating she needed to cancel for this Friday because her & her... Latest reply by Helen3

I have been invited to Co host two listings from the same primary host, I received the first ‘you would make a perfect Co host’ which I activated and then received the ‘congrats you are ready’ manage your listing email, clicked that and just received ‘no ... Latest reply by Paul1255

Hi all, We have Stayed at a few Airbnbs and had a great time and met some amazing hosts. ...... However, stayed in Cornwall last weekend got the key from the safe and went in after climbing over a pile of surf boards. There was no welcome pack / note or a... Latest reply by Emilia42

I'm a host and recently Airbnb is simply becoming complete garbage. We are thinking of leaving after so many problems we are having. Guests are pigs. Everybody knows, the guests are not what they were when Airbnb first started. But now, it's not just anno... Latest reply by Michael99

Hi all and any help is welcome.We booked a Pocono, PA house in Henryville to be exact back earlier in the year in 2020 for a week stay in Aug 1 to 8, 2020. The day of we were contacted and told we could not go to the house because the previous renters we... Latest reply by Sarah977

Recently, we had a confirmed booking with a guest. They had booked a couple weeks in advance. The other day Airbnb just cancels the booking without cause and disappeared the Guest. No explanation. Just more lost income for us. The guest did manage to send... Latest reply by Gillian19

Hello AirBnB hosts, I have a question about how best to deal with the AirBnB review system. I've rented out my place for many years without any problem but these past five months have been overwhelming with people looking for a place, and we've been b... Latest reply by Lisa723