Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Michele2317

I received an unfair and patronizing decision from an Airbnb employee despite providing professional evidence disputing the claim made by a guest. I repeatedly asked to escalate the subject but this was ignored. What options do hosts have to appeal such ... Latest reply by LaCooVs0

Aruba is opening it’s borders back for tourists and the Caribbean island and all hosts are warming up for the new way to welcome people. In the meantime the option to send the thank you cards can’t be found anywhere. Anyone know how? @Airbnb please help ... Latest reply by Kris105

My only reservation for June just cancelled 3 days before arrival. I reached out to them sometime ago to see how certain they were to still come and they had assured me with 100% certainty that they were still coming. I would have rented my place for the... Latest reply by Rita587

Hi I’m hoping someone can please advise why if I qualify for the grant I haven’t yet received the invitation? I understand the fine print states that this is being shared on a need basis but I’m most definitely in need. I’m very concerned because it’s the... Latest reply by Roy-And-Patti0

I have had a couple of experiences that have made me realize that this Host Guarantee is just a false sense of security. AirBnB will never pay and their Staff is trained to deny your Claim one way or the other. In the most recent instance, I immediately c... Latest reply by Abi36

I think it would be useful if an additional optionwas added to the "would you host again" part of the review by a host.i.e. Yes but with the proviso that:e.g. if they give me more notice of thier expected arrival timee.g if the dont leave the lights and f... Latest reply by Resort-Vacation-Rentals0

I’m sure Airbnb don’t realise this but I have just had a prospective guest who has found my property on their website and has managed to get hold of my phone number somehow and has just text me directly asking to have the house outside of the Airbnb plat... Latest reply by Sarah977

sorry to post it here. I am desperate. My Airbnb app has not worked on my S10 for 2 months Latest reply by Bobbie32

I just revived clarification from customer service. Any guest who booked before March 14 will have an option to get full refund via voucher at any time regardless of hosts cancellation policy. This applies to all stays into the future and reason for cance... Latest reply by Ian-And-Anne-Marie0

We are having issues with the message alerts. There is a constant unread message alert on the Airbnb icon even though all messages have been responded to. Has anyone else had the same issue? It just makes us think we have missed responding to a message...