Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Alex

The latest in a series of damning articles on how Airbnb is cheating and mistreating its hosts, by James Temperton of Wired UK, and Sal Rodriguez of CNBC - two of the most savvy, clued up investigative reporters covering Airbnb in recent times. These guy... Latest reply by Paul60

Spoke to Airbnb customer service in Romania......that country closely linked to Airbnb hosts in the UK. As per their rule if a guest asks to cancel under the covid policy and the host does this for them then it invalidates the 25% refund. Guests have to c... Latest reply by Mike-And-Jane0

in the resolution centre, i accidentally sent a refund instead of requesting money - now no one seems to know how to cancel the request. Has any one done this before and managed to get it sorted? Air bnb tell me that they cant help and the bank has to fi... Latest reply by Mike-And-Jane0

I noticed that when replying to questions you are quick to deputize superhosts. I have looked through your options and I can’t find an option to ask a fellow host/rep a question directly. Have I overlooked the option or is there no such thing, thank you. ... Latest reply by Helen3

I read today in news.com.au that Airbnb announced $US 250 million to hosts around the world to help cover the cost of COVID 19 cancellations.Can anyone throw some light on this please? How does it work? How does one apply? Latest reply by Helen3

In my listing, I can’t find the tab to manage my listing. I’d like to change my cancellation policy.I’m using an iPad. Any suggestions on how to do that? with gratitude, M Latest reply by Ria16

To whom it may concern, I am writing regarding your $250 million cancellation funds that I have read about on your website. Due to Covid 19 we received ALOT of cancellations and like alot of people we lost "alot" of much needed funds for our family When ... Latest reply by Cathy545

I am angry whyAirbnb does not have the guts to stand up for the hosts and keep 25% from guests cancellation, when the cancalleation policy is set to strict. Your announcement about June is a complete joke. You should have done this from day one an make al... Latest reply by Cathy545

Fresh in the inbox this morning:"Guests may need to cancel June reservations due to COVID-19If travel continues to be disrupted, the Extenuating Circumstances policy may cover 5 of your June reservations that were booked before March 15.These reservations...

Unfortunately today after 40 days, I receive the first email from Airbnb with content, cold, empty, redundant and with a broad aspect that Hosts, are just people of no importance. According to the video published by the company's CEO, he signs a letter an...