What hosts are saying

    Bhumika
    Community Cafe

    New to the Community Center? Introduce yourself here ‌👇

    Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Laura7924
    Joshua289
    Community Cafe

    Allow penalty-free cancellations through May, with a possibility of extending the exemption on a month to month basis.

    Given the economic impact that the current health crisis has had on my listing, I am considering cancelling all future bookings through May. So far, any consequence-free cancellations only apply to stays occurring through mid-April for reservations that h... Latest reply by Joshua289
    Stephanie202
    Community Cafe

    Email sent to guests about UK travel restrictions and flexible cancellation policy. No equivalent notification sent to hosts.

    I have a guest who arrived before the UK Government policy changed on non essential travel. She today received an email from Airbnb advising her of the policy with a link to flexible cancellation options. She is not sure if she is supposed to cancel and...
    Fred13
    Community Cafe

    Laugh of the day..

    Just visited my neighbor, who is also a host and just had a string of cancellations as many others; he reminded me of this which I posted long ago here, but it does fit his state of mind perfectly. Latest reply by Helen427
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    Tom2591
    Community Cafe

    Both host and guest cannot cancel

    Both when I try to cancel a booking and when the host tries we get an error message saying "Something went wrong. Please contact customer support for assistance". It has now been 5 days since I left, and we have both tried calling and messaging customer s... Latest reply by Tom2591
    Terri38
    Community Cafe

    Extenuating Circumstances Cancellation but cannot contact AirBnB support

    I need to cancel a reservation because I arrived home to a burst pipe in the walls of the house today and it was not going to be a quick DIY fix. The water is now shut off at the street.As New Zealand was only hours away from a lock down, it will take lo... Latest reply by Terri38
    Mark1357
    Community Cafe

    Worst Service

    The so called help desk is CLOSED? How unprofessional that during this worldwide emergency this company just cut the way we can solve issues. I sent several help requests and called with no success. What the H"LL are we supposed to do now?