Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Vikash11

Yesterday I received an email about a cancellation, airbnb saying they gave my guests a full refund. Today I received a message about another guest. The message said the guest was requesting a full refund because of the corona, and it asked me whether or ... Latest reply by Luana130

Hello.Has anybody else experienced this ?We have had guests referring to 'incidence in 'named town = our place'. When we questioned the source of this news about an 'incidence in named town' they quoted AirBnB. It appears that in the communication to gu...

I'm worried I'll lose my Superhost status in April because my guest cancellations and reduced bookings have put me below the number of stays threshold. Does anyone know if Airbnb is going to waive that requirement when renewing Superhosts at the next quar... Latest reply by Paul1255

Hi Everyone, From my understanding, Airbnb is giving a full refund to any Coronavirus cancellations (within a certain time period). We have had some cancellations. However, on their reservation page, it still shows us getting the payout. I assume that ... Latest reply by Cindy854

With the recent cancellation policy, I have had several guests cancel for other reasons and still get a full refund.1 guest cancelled because the location wasnt suitable anymore (he made the reservation a few days ago) and the other guest cancelled becaus... Latest reply by Fuchsia-Lodge0

I have an 88 day booking from 21st Jan to 18 April (currently 30 days remaining) and I am now required to cut short my stay due to the coronavirus outbreak. However, I have an upcoming scheduled payment due on 21st March and I was wondering whether I coul...

We have all taken a beating this month and probably the next few months. Sadly some hosts will leave the platform for multiple reasons. We will also be partly blaming Airbnb for this. I understand both sides. We, as hosts, don't want to be left in the dus... Latest reply by Juan63

Hi y’all, ‘can anyone please tell me what an LTS discount is please? i have a guest wanting to cancel because I won’t provide her with a pet bond and allow her to bring her dog along. She wants to obtain a full refund and I’m trying to workout if she will... Latest reply by Deborah82

When cancelling my booking to Spain yesterday, the AirBnB website said that I would receive a full refund due to the coronavirus situation.I wish I had taken a screenshot now of that notice, because I've only received a partial refund in accordance with m... Latest reply by Mihajlo0

Why is AIRbnb blocking bookings to whole houses? I offer an entire house. A guest wanted to move their date one night. When both of us tried to do it we received a message stating "Choose another place to stay. As part of our commitment to your safety...