Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Susie352

Hi y’all, ‘can anyone please tell me what an LTS discount is please? i have a guest wanting to cancel because I won’t provide her with a pet bond and allow her to bring her dog along. She wants to obtain a full refund and I’m trying to workout if she will... Latest reply by Deborah82

When cancelling my booking to Spain yesterday, the AirBnB website said that I would receive a full refund due to the coronavirus situation.I wish I had taken a screenshot now of that notice, because I've only received a partial refund in accordance with m... Latest reply by Mihajlo0

Why is AIRbnb blocking bookings to whole houses? I offer an entire house. A guest wanted to move their date one night. When both of us tried to do it we received a message stating "Choose another place to stay. As part of our commitment to your safety...

Hi all,To set the scene, this guest has emailed me regularly, requesting and informing me of requirements and changes to their booking, which is great.Now I’ve received a communication letting me know they will still be coming but “can you ensure 100% the... Latest reply by Serin-and-Jo0

I'm on the central coast of California and our small town has declared a state of emergency. Schools are closed and bars and restaurants are next. I have four remaining reservations to go before the month is over. It looks like these guests are fellow Cal... Latest reply by Karen53

Hello hosts, I checked again on the criteria for STRICT cancellation options - I don’t remember it being just 7 days lead time within which the guest can cancel (with the host retaining their £). I had remembered it being 14 days before - has AIRBNB chang...

I know the hosts are getting hosed right now but so are the cleaners. Any ideas on how to support them? I've pre-paid for some cleanings but I'm looking for other ideas.

I received a call from a parent who was going to be attending her daughter's graduation and most likely will need to cancel. However, her daughter and classmate will need where to stay for two months until their graduation.Our Airbnb house is too large f... Latest reply by Laura2555

@Lizzie airbnb has cancelled at least 1 of my paid bookings on their own without asking the guest and without sending me the cancellation email. I know this because my guest sent me this picture. Airbnb seems to have also secretly blocked my calendar u... Latest reply by Lizzie

I also do an "experience" here. It's supplemental income to my supplemental income! LOL! A repeat guest messaged me on 3/16 asking if we were still doing the experience because she was coming back to atlanta from LA. I said yes so she booked for 2 people ... Latest reply by Donald28