Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Carol10090

my guest checked in on Sunday and is asking to leave tomorrow because her apartment is ready earlier then she thought. I have my settings set to strict return policy. she was a. great guest and I would like to know my options. thank you Latest reply by Mika8

as mentioned on the website on What if I need to cancel because of an emergency or unavoidable circumstance?i have followed the guidelines apart from that : Circumstances that require documentationGovernment-mandated obligations, including jury duty, tra... Latest reply by Mike-And-Jane0

booking process? If shows confirmed, has the guest paid? when do I recieve that money? Latest reply by Mike-And-Jane0

My friend used my referral link and I haven't received any discount for my next stay! It said I would qualify for £23 off my next stay. My friend has used my link and has already paid her airbnb. I am all the way up to the 'Confirm and pay' page of my boo... Latest reply by Roberta2

Does anyone know the policy for coronavirus - if a guest when they stay develops the virus, do they leave immediately leave, stay in the property free, what happens with the incoming guest ...thank you, Caroline Latest reply by Alice-and-Jeff0

I had a guest from the US ask to cancel her reservation a couple weeks ago because she and her boyfriend broke up, but upon learning that she would receive half of the booking costs for a refund, she did not cancel. Two days ago, she cancelled her reserva... Latest reply by Shannon199

this weekend I think I encountered either scammers or just weird people they booked several months ago, 3 nights they wanted 4 but I have a policy to block day before and after, at the time of bookings, I told her I would unblock the 4th night to please g... Latest reply by Frances41

So, I cancelled a booking yesterday, and it was because I felt uneasy about the host due to a lack of communication, in my opinion. What really made me feel uneasy was that when I sent the booking request, the host only responded by accepting the bookin... Latest reply by Laura2592

Need some help/advice on what to charge for taking bookings. I am a host, I look after the bookings, messages etc for my property & have my co-host look after the cleaning & key for self check in as I live in a different town. So I just pay for cleaning h... Latest reply by Paul1255

2 week booking, college kid coming to visit girlfriend at UChicago over break. Private room, bookable for 1-3 people, shared house.With a thin profile, gets the 10-questions from be after inquiry, barely passes.Upon check-in, goes to wrong floor... Latest reply by Helen3