Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Emilie

How do other super hosts feel about losing their superhost status as a result of a guest canceling their reservation? No reason was given for the cancellation. Latest reply by Emilia42

So expensive sheets were taken, i know for a fact as i had 2 sets and after guests checked out, there were only 1. guest denied taking but said " as they went missing during our visit i can zelle you the money". What is the appropriate response to this? Latest reply by Anonymous

I'm writing to the community today because I have helped several (now 10) others host their spaces. I have yet to receive any credits for all the effort I've put in to help host navigate the maze of settings, taxes, house rules, amenities, and auto-featur... Latest reply by David8879

I had one couple last week who never emerged in a week and ending up seriously damaging the bedding. You are talking boiling hot day, windows and doors closed, now it looks as if I have another couple who have come for this reason. My Airbnb is very beaut... Latest reply by Jacki17

Hi, first time posting here but 5 years hosting. Bizarrely Airbnb cancelled a booking after the guests had already arrived, asking for us to provide some additional government identification. They refunded the guest in full and are not paying us. We immed... Latest reply by Mike-And-Jane0

********URGENT ACTION NEEDED***********Disconnection between City of Toronto and Airbnb Facebook group members of Toronto Airbnb Host Community are constantly reporting registration cancellation followed by all STR bookings. For last few weeks, members ar... Latest reply by Jenny

Hello everyone!I'm living in Lviv, Ukraine and when the war with Russia started, we hadn't any guests, so I decided to provide my apartments for the refugees and changed the status of the flats to Unlisted. In 3 months, at the end of June, I was ready to ... Latest reply by Taras23

I just got a review from a last minute booking. Booked then headed over very little communication I should have marked her down for communication because it ended up being a lot of work to get through to her so she could get in, but I didn't because in th... Latest reply by Amy760

He'll All! I'm relatively new to hosting and have a question about refunds. I need to refund a guest who needs to cancel their stay but has already booked and paid the entire amount. What steps would I need to take to give them their refund on the money... Latest reply by Stephanie2334

I'm looking for advice on what to do when the host blatantly lies in response to my review. But first some back story...We stayed at an Airbnb paying $5626/month and there were so many issues:- AC was not working properly during temperatures of 110 F+- Fe... Latest reply by Anonymous