Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Sophia and we are thrilled to have you join us. Let's kicksta... Latest reply by Sophia

Just got a request. I have IB on, so red flag alert on high. Guest has 3.5 stars in every category, and three reviews. Two most recent are from large vacation rental outfits…typical ‘great guest’ reviews, though one was much more specific than the other.... Latest reply by Laura2592

Hello, My name is Sam Bishop and I would like to tell you about my business of making 360 virtual tours. A 360° Virtual Tour for your airbnb property allows prospective guests to view the accommodation through a perspective of realism. Photographs of each... Latest reply by Quincy

Hi guys, I need your experience and opinion regarding this AirBnb listing below. ** I have already booked there for 4 days with my family. After reading the reviews, I found several from the same person over several listings from the same host. Now I ... Latest reply by Nour96

Hi I can't work this out.I had a booking for two nights, Friday/Sat this weekendIt was cancelled tonight due to illness.I have a moderate cancellation policy so full refund up to 5 days prior.This is night before. Booking was £90.00 per night. But Air ... Latest reply by Mike-And-Jane0

Hi Folks I'm very new to this, with my first guests arriving tomorrow. And one thing I've forgotten to ask for is a security deposit (!). I suspect I can't charge this after booking is made, but going forward is there an average you all charge such as 10%... Latest reply by Elaine701

I have a $340,000 condo on the Big Island and had a guest break the chrome shower holder in the master bath. When contacted there was no reply to me or airbnb so went to report it to claims support and what a joke that process was!!! I replied directly to... Latest reply by Elaine701

I received my first negative review, feeling so deflated, but my question is really, why don't guest mention anything and then suddenly surprise you in the review. This reviewer didn't care for the location even though it is clearly mentioned in the de... Latest reply by Colleen253

I have a three day booking minimum - and we now have a traveler who booked three days. They want to reduce to two days and I am ok with this but how do I enable this for them so they can request the change? Latest reply by Emilia42

I had a guest cancel 4 days prior to check in. Strict cancellation policy, so no refund other than taxes & cleaning. Then he submits a request for money for the rest of his payment, which I declined. He submitted it to Airbnb’s resolution center, and I ... Latest reply by Brian2036

I am just wondering what could possibly happen to have caused this... We got this message this morning just a week before check-in. Has anyone else experienced this? I hope it does not happen often. Unfortunately, we’ve received quality assurance inform... Latest reply by Brian2036