Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Quincy

Does anyone else find the deadlines for filing host guarantee claims for damaged items (or recovering costs from a guest's deposit) ridiculous? My place is at 90% occupancy, and I usually have back-to-back-bookings with one guest checking out at 11 AM and... Latest reply by Helen3

how do you contact airbnb Latest reply by Helen3

As a consumer, I get to pick and choose where I go and where I stay. If a location that is a air bnb, that is not in a home, but is a separate location , mandates anything that is medical, in the boundaries of the USA , I will not be staying there. If I c... Latest reply by Liv

Hello everyone, We’re back with our Ask an Ambassador! Today we are talking to Ambassador @Sabrina216, a Superhost from Denver, Colorado (USA), about her hosting journey and how she chooses the best cover photo for listings! Can you share the stor... Latest reply by Sarah977

Any thoughts on how you would word a review for guests to indicate much higher than average amenity usage? Otherwise good guests, just really cleaned out everything we offered and two loads of laundry, two FULL dishwasher cycles from a 2 night/2 person ... Latest reply by Anonymous

I have a series of messages from a guest with no profile photo and limited information in their profile asking to bring a service dog. My listing states no pets. Is there ain AirBnB policy/reccommendation on service pets? Can I decline a booking if the... Latest reply by Anonymous

Hello fellow Airbnb Plus Superhosts, I wanted to ask about your experience opening a claim with Airbnb Host Guarantee claim support. I have referred my neighbor Muris who owns the penthouse in our building to Airbnb and I have been mentoring him since the... Latest reply by Henry-And-Lilian0

Hi there I recently signed up for the first time to AirBnB. I booked an experience, paid for it and received an email receipt from AirBnB. The email receipt includes a link to the itinerary. If I click it it tells me that I don't have permission to access... Latest reply by Emiel1

Can Airbnb share with hosts the dates or date ranges that potential guests are searching on their listing? It would allow hosts to update booking requirements if necessary. For example, hosts could alter minimum stay requirements, add discussion to thei... Latest reply by Emiel1

Can anyone help navigate the resolution center? I've filed two claims that escalate all the way to the host guarantee and each time I do all I get from Airbnb is cut and past messages saying that they haven't heard from me and they are going to close the... Latest reply by Emiel1