Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Michele2379

Hello everyone, We’re back with our Ask an Ambassador! Today we are talking to Ambassador @Sabrina216, a Superhost from Denver, Colorado (USA), about her hosting journey and how she chooses the best cover photo for listings! Can you share the stor... Latest reply by Sarah977

Any thoughts on how you would word a review for guests to indicate much higher than average amenity usage? Otherwise good guests, just really cleaned out everything we offered and two loads of laundry, two FULL dishwasher cycles from a 2 night/2 person ... Latest reply by Anonymous

I have a series of messages from a guest with no profile photo and limited information in their profile asking to bring a service dog. My listing states no pets. Is there ain AirBnB policy/reccommendation on service pets? Can I decline a booking if the... Latest reply by Anonymous

Hello fellow Airbnb Plus Superhosts, I wanted to ask about your experience opening a claim with Airbnb Host Guarantee claim support. I have referred my neighbor Muris who owns the penthouse in our building to Airbnb and I have been mentoring him since the... Latest reply by Henry-And-Lilian0

Hi there I recently signed up for the first time to AirBnB. I booked an experience, paid for it and received an email receipt from AirBnB. The email receipt includes a link to the itinerary. If I click it it tells me that I don't have permission to access... Latest reply by Emiel1

Can Airbnb share with hosts the dates or date ranges that potential guests are searching on their listing? It would allow hosts to update booking requirements if necessary. For example, hosts could alter minimum stay requirements, add discussion to thei... Latest reply by Emiel1

Can anyone help navigate the resolution center? I've filed two claims that escalate all the way to the host guarantee and each time I do all I get from Airbnb is cut and past messages saying that they haven't heard from me and they are going to close the... Latest reply by Emiel1

If I do not write a review will the guest review still be posted, at any time? Latest reply by Emiel1

Hello, I’m not confident at accepting a guest request when there appears to be no profile at all - I clicked on their name, and there was nothing, just a first name and their town. I know you won’t get a full name or photo ‘till your accept, but is it nor... Latest reply by Emiel1

The day after my guest moved in with an anticipated 2 month stay, they called with extreme accusations and general freaking out that my queen bed had bedbugs !!! (and a couple of other not as serious complaints). Of course I knew it wasn’t true.I never ac... Latest reply by Brian2036