Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ...
Latest reply by
Rebecca
Your a great host. You've delivered a high quality home with great service. Still, you have a guest who, for whatever reasons beyond your control, wants to cancel early during their stay. This will leave an unexpected hole in your calendar that you may ha...
Latest reply by
Frankie85
Hey! I was wondering if anyone could help with a problem I’ve been having for over a year now. I was due to stay in a lodge in Wales on 27th March 2020, although on 23rd March we went into our first lockdown in the UK. As soon as I heard the news I contac...
Latest reply by
Helen3
We have Superhost status and have never declined a booking before, but this guest only had one review and that was downrated under cleanliness. If they had zero reviews we would have accepted but cleanliness rating is very important to us. We have had ove...
Latest reply by
Anonymous
When we had to change plans due to illness, I asked TurnKey if we could re-schedule on a different date. They told me I could only re-schedule in the same month, and the only dates available then were 3 weekdays instead of a weekend. I repeatedly said tha...
Latest reply by
Helen3
Hello, My name is Elaina and I am an Airbnb co-host and property manager. I have a solid background in both real estate and hospitality. I am highly motivated, energetic, and detail oriented. I am looking to find more co hosting opportunities and was wo...
Latest reply by
Helen3
Hi everyone. I need your advice Re Guests who misplaced the extra keys and left themselves out in the middle of the night. There was also a lockbox outside the house where they took the key at the check it time. They could have easily left it in the lock...
I am trying to send messages to hosts just to make sure the date are available and to learn more about properties.After pressing the "send" button the page is thinking for 2 seconds and bringing me back to unsent message.Is it a feature or a bug? Is there...
Latest reply by
Sarah977
I booked a pet-friendly listing due to total price vs others because of cost effectiveness. After booking the non-refundable listing, I was asked if I was bringing a pet because there is a fee. Never in the house rules or anywhere did the listing mention ...
Latest reply by
Mark1723