Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Mavash0

I just had a guest who brought a german shepherd into my home. The dog used the bed as a toilet, and ruined the bed linens, sheets. Lucky I had a waterproof mattress guard or that would be ruined as well. Then the dog used the carpet in my basement as a t... Latest reply by Branka-and-Silvia0

Our calendar sync page has been broken for about two months now(see attached images), we’ve reported the bug several times to Airbnb and they said to be working on a fix but the bugs still persist and it makes us crazy because we don’t want to have double...

Hi! I am a postgraduate researcher at the De Montfort University. I am conducting a study on identifying what are the challengers and difficulties, hosts are experiencing while dealing with troubled guests. Please be kind enough to complete this 10 minute... Latest reply by Mike-And-Helen0

I had a guest that damaged my properties and stole my stuffs, I don’t even wanna talk about the trauma am going through, I filled my complaint and lodged my documents for the supposed insurance ( host guarantee insurance) I was told am covered for, guess ... Latest reply by Dana1004

I find what is covered and not but no where to sign up for the HIP Program.Help. Latest reply by M199

My instant book feature was turned on without my permission a few weeks ago. Has anyone had that happen to them?Support is refusing to acknowledge the glitch forcing me to honor a reservation I did not intend to accept in the first place. I am concerned t... Latest reply by Mike-And-Jane0

Hello, our internet box was burnt down by lightning just before the arrival of the host and during its stay (one week) there will be no wifi at all. The villa is well covered by 4g but the host have exceeded their data package. What is the amount of the r... Latest reply by Brian2036

How do I go about getting a review removed, when I can prove the guest review was a lie, as My Ring Door bell recorded the whole situation. The guest said I attacked his wife, after I refused to refund him after he refused to remove his shoes in my house,... Latest reply by Anonymous

Does anyone know how the review system work? I’ve had a few guests who have left a 4/5 review but when I look at the details of the review, all 6 categories are rated a 5. Do guests get to provide a rating on individual things and on overall? I assumed Ai... Latest reply by Mike-And-Jane0

Another disappointing conclusion by Airbnb's customer service about the removal of a review that falls perfectly within Airbnb's removal policy. We hosted "Kamal" recently and after several attempts to communicate with him about him ignoring several of hi... Latest reply by Mike-And-Jane0