Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Bhumika

Hospitality is defined by Collins's Dictionary as a “friendly, welcoming behaviour towards guests or people you have just met, and this builds onto a relationship between a guest and a host”. Hospitality is also anticipating your guests needs, for example... Latest reply by Laurelle3

Hi everybody, If the host cancels, you get a notification on your profile. If a guest does it, they should get the same notification, but they don’t. At least not my guests who cancelled. Why would Airbnb do this? Why the double standard, aren’t the hosts... Latest reply by Denice0

Joined Airbnb in April 2021. Was able to simply download a calender (with selected dates). So, for example, I could send my housekeeper a calendar that showed the last months guests and next months guests, one for billing purposes and two for scheduling... Latest reply by Kert12

This topic is part of the Community Center Festival of Hospitality. The original topic was published in the Brazilian Community Center by @Rolf121 and we have translated it below. ------------ My wife is Brazilian. We met in Rio de Janei... Latest reply by Rolf121

This topic is part of the CC Hospitality Festival. The original topic was posted on the French-speaking Community Center by @Anne-and-Philippe0 and we have translated it below. ------- Nature brings us so much. It is a source of food, emotions, an... Latest reply by Miloud0

Free cancellation until 5 days before check-in (time shown in the confirmation email).After that, cancel before check-in and get a full refund, minus the first night and service fee.Above is the language that Airbnb has for the "Moderate" policy. So what ... Latest reply by Branka-and-Silvia0

Hey, My policy allows cancellation at least 24 hours before arrival. A guest asks to cancel and have a full refund just 4 hours before checkin - because the weather is not good enough for her to come over for the weekend. How do I deal with it? I see 3 op... Latest reply by Colleen253

I'm not sure if anyone has gone through a similar experience but this was my first time booking an Airbnb. I booked a place and it got confirmed. 10 minutes later, I get a notification saying my reservation had gotten canceled. I contacted the host and he... Latest reply by Sarah977

Because of Covid, we have many cancellations when people are unable to travel. Our policy is that cancellations are fully refunded and we post this on our site. However, AirBnB are charging people more than $50 for a "booking fee". This is totally agai... Latest reply by Sarah977

I was notified that reviews I left were removed. I wasn't told me which reviews and customer service didn't know either. I take reviewing very seriously. I am a host and am careful about leaving accurate honest reviews. Airbnb shouldn't be removing review... Latest reply by Sarah977