Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Ranveer1

I am an Airbnb host and have a guest that wants to cancel her reservation prior to her stay and get a full refund. The cancellation policy on my listings are "Strict" and she is only allowed 50% back. I have tried helping her in everyway I can. Now, she i... Latest reply by Rebeca162

This topic is part of the CC Hospitality Festival. The original topic was posted on the Italian-speaking Community Center by @Alessandro877 and we have translated it below. ------ Retiring after so many years of intense customer service, I found... Latest reply by John5097

This topic is part of the CC Festival of Hospitality The original topic was posted on the Italian-speaking Community Center by @Maria-Rossella0 and we have translated it below. ----- Good morning everyone! I've been a h... Latest reply by Clara116

I'd like your opinions. I have a woman who joined Airbnb 4 years ago and doesn't have a single review. She booked our guest suite for two weeks for her fiance and a friend who's coming here for surgery (we're five minutes from the hospital district so we ... Latest reply by Erin443

We have reopened our listing and have been welcoming air bnb guests for the last couple of months, since the opening up of hospitality because of the pandemic - a total of 7 stays so far.Our problem is that although we have reviewed all the guests stays, ... Latest reply by Sarah977

I had guests staying for 2 months. Before they arrived I personally made sure to replace towels, sheets, any anything I thought looked tired. I do this every 4 months. I like everything to be as close to prefect as I can. I enjoy it and my guests apprecia... Latest reply by Cristina838

I booked a guest thru Airbnb, and they violated several of my House rules (even though many of them had a fine stipulation). The guest threw a party of over 30 people in violation of my occupancy limit of 10, and they even invited strangers taking in all... Latest reply by Kunle5

This topic is part of the Community Center Festival of Hospitality. The original was published in the Spanish-speaking Community Center by @Juan306 and we have translated it below. Dear Airbnb Community, I believe I'm putting myself at... Latest reply by Loni56

This topic is part of the Community Center Festival of Hospitality. The original topic was published in the Spanish-speaking Community Center by @Mauricio467 and we have translated it below. Many of us expect our guests' stay to be smo... Latest reply by Ann72

What happened to Airbnb and the awesome customer service they USED to have when I would call in as a host? Now, all they do is have the guest's back. No matter what. My area has been recently hit super hard with COVID and our community is begging for peop... Latest reply by Branka-and-Silvia0