Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Elisa

Prior to this last review quarter my status was 4.9 stars.This has now dropped to 4.7 stars due to the ratings of 2 x satisfied guests.I have therefore lost my Superhost status. I messaged the guest that gave me only 4 stars for cleanliness, this was her ... Latest reply by Sandy170

A guest reserved one of our listings - LUX TOWN HOUSE (a part of house with common patio and back yard as per the detailed description). As the guest arrived he found that patio and back yard is in common use by other guests. He asked whether we do not m... Latest reply by Sarah977

We have an Instagram for our ABB and I just got a direct message asking the following: "Hi! Love your IG and your space is so adorbs! Wanted to know if I can book for (X dates) but its a bit special. I am doing a hair demo and wanted to have my models c... Latest reply by Sarah977

As I have posted many times here, we started off way too low on our initial pricing. We were one of two remote host, full house rentals in a certain radius. The other place is much larger and can accommodate many more people-- they were priced in line wit... Latest reply by Helen427

I have a moderate cancellation policy. Guest has cancelled long term booking with less than a month's notice so is liable for first month's payment. Airbnb have emailed me to say the attempt to charge the guest has been unsuccessful - and that I should c... Latest reply by Kelly149

Hi Everyone,I'm quite new to hosting and for the first time I've had a guest leave my place in a real mess which is quite sad. Now I have to write a review and although I will be honest in my review I don't want to be too negative in such a public forum. ... Latest reply by Troon0

Hiim new to Airbnb, I’ve got 6 booking up until 2nd week August then it stopped booking. I thought it was cuz I’m new. I had my minimum stay set for $200/night Max for $260/ WITH smart pricing on.I searched my place and it’s coming up $540/night!! I turn... Latest reply by Sidonie17

The last representative that I spoke with regarding a refund for a guest that canceled, closed the case that I specifically asked him not to. He made the situation way more complicated than it needed to be and he continually misunderstood what I asked hi... Latest reply by Linda108

Airbnb made a Dispute Resolution adjustment from a guest complaint without vetting me as a superhost. The frustrating thing is Airbnb closed the case right away without giving me a chance to verify whether the claims are legitimate. It has been 7 days so ... Latest reply by Lou-and-Keith0

Hi guys , im new to this and I wanted to know if it’s okay to not accept a booking if it’s a short notice? Like someone wanted to rent today for the next 4 days it’s a short notice since I need time to prepare. Please let me know thanks Latest reply by Linda108