Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Robert8915

After my incident with the guest and the disfunctionalised tv, i feel i hould avoid guests with no previous reviews or low rated reviews. See , one of my reservations have joined airbnb in 2013 and has no ratings, that can mean either he always worked aro... Latest reply by Bora1476

Like many of you, I send a pet fee request after booking. When the guest receives the email, they click the button and it takes them to messages with no way to pay. I've had four of these in the last 30 days. I also had this happen on a recent trip I t... Latest reply by Anonymous

What is the phone number for 'support'?

Hi fellow-hosts,Can I just ask what you’re all doing about guests who ask to change the dates of their stay at the last-minute as they have been told to self-isolate (I’m in the UK)? Obviously, they can’t still come but they’re not actually sick either. W... Latest reply by Helen427

Hi all, for the first time in over a year I have a guest leaving after stating the house was “filthy, hot, and stinks”. She said she took pictures and video of the property. They said they’re checking into a hotel instead. Im confused because I have a tho... Latest reply by Lisa723

I have been inundated this week with bookings from guests who live in UK Tier 3 areas. Government guidance says these guests are not allowed to travel out of their Tier 3 area, except in exceptional circumstances. A nice little holiday in an Airbnb is not... Latest reply by Alpesh0

I had to cancel a reservation because the host told me after I paid that the location is incorrect. It was in fact 10 to 15 minutes away on the other cost , a different town. So I requested to cancel before the trip. The host agreed. However then he said ... Latest reply by Gregor567

A Guest contacted me and told me that the large newer TV was damaged. Their children had brought friends. No one admitted to damaging the TV. What should I do? Should I charge the guest or claim it on the ABNB Guarantee? Latest reply by Anonymous

I’m a pretty happy even-tempered person, but today I am sad. After a lot of soul-searching, I left a bad review for a guest. Although guests occasionally slip up on the house rules, and I’m usually pretty lenient, this family broke almost every house rul... Latest reply by Debbi13

We got a little gift from Airbnb today.In the middle of a particularly difficult time for everyone in hospitality, this was really nice. It's little touches like this that give you a boost just when you needed it.Sometimes it's nice to get a reminder we ... Latest reply by Kevin1322