Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ...
Latest reply by
Rebecca
Hi all - Wondering if anyone else has had the pleasure of a guest fabricating 'issues' to get a refund via Airbnb, then also file a complaint with Fair Trading (NSW, Australia)? I'm baffled...I manage my own home, I live in our home when not rented, and t...
I've been a host for over 10 years, and it used to, of course, be much easier to call their offices in San Francisco and talk to someone about questions or problems. I still stay on the line, navigate all the prompts, and persevere to talk to someone whe...
Latest reply by
Angelica-Y-Jorge0
Hi everyone! I just received an inquiry from a new guest to the platform and she doesn't have a location on her profile. I thought this was mandatory to cut back on local bookings. Can someone confirm or shed light on why this guest doesn't have a locati...
Latest reply by
Dale711
I recently started using the "scheduled messages" feature, but it seems it's being repeated... I've gotten several replies to my newly used "scheduled message" that say things like "hmmm... I think I did this already, we're arriving around 5:30 and my gue...
Hi we've been hosting for several months and usually clean ourselves, but can't in a couple weeks. Wondering if any Chicago area hosts have a cleaner they'd like to recommend! About what would we expect to pay for a 1 bedroom coach house?
Check us out...
While I understand the review process and most of the time it works my question is: It would be nice if Airbnb would review a guests review when they have clearly LIED. I don't mean a lie where they choose to say something about me personally, etc. I ...
Latest reply by
Lisa75
Has anyone had luck escalating a refund claim due to an event that’s (supposedly) covered by Air BnB’s extenuating circumstances policy? Our rental was a cabin in the middle of a wildfire/hazardous smoke emergency zone up in the Pacific Northwest. The may...
Latest reply by
Anonymous
I had a reservation for 2 weeks for 2 individuals for the 2 beds in my private room. The reservation was made less than one week before the reservation, and I have a strict cancellation policy. Two days before they were to arrive, I got a message from th...
Latest reply by
Branka-and-Silvia0