Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Susie360

Hi there, Thanks for accepting me onto this forum. I've been a host on Airbnb for around 18 months, and I am lucky enough to have earned Superhost status. I'm quite lucky in that I am up to 4.88, but heretofore, have always been on the border-line. I alwa... Latest reply by Sarah977

Εχω 2 προβλήματα με την καταχώρηση μου. 1.υπηρξε πρόβλημα 31/1 με το καζανάκι διότι ο πελάτης έριξε μέσα αντικείμενα και χρειάστηκε υδραυλικό και δέχθηκε να πληρώσει το μισό ποσό. Δεν το θεώρησα σωστό και ζήτησα την επίλυση από το resolution center ώστε ν... Latest reply by Vassiliki5

We are superhost for over 5 years with 2 units. Last month a guest in our 2BR Haus burned a pizza all night.The smoke damages have been removed by a .... company for both units. We moved our next guests to the nearby Marriott for 5 nights. At the end $21,... Latest reply by Dena6

I have a base price of $106, and $139 for weekends. I do provide a 15% monthly discount. Someone recently inquired about dates July 4th-August 1st (28 night) and for some reason, the were given a price of $4/night!!! I have checked all the settings i can ... Latest reply by Colleen253

Hi All - I had a frustrating situation this week when a guest complained that part of her group got COVID and they could not come on their 6 night stay to my house (worth $4000 in revenues to me) 48 hours prior to their stay. Airbnb said they were waitin...

Just want to make you aware that what you post might appear in Google search. I had a conversation going on about Airbnb host getting city citations. Today I did a search on Short Term Ordinance for my local city. Well the whole thread is on (sorry Airbnb... Latest reply by Nash-Cottages-LLC0

First of all I think resolution team is getting worse by training their staff to have some common knowledge of hospitality industry. We are a business running 9+ holiday houses in Auckland that listed on Airbnb. Recently we had an issue with the Airbnb... Latest reply by Dale711

I had a guest today insist that only those over 2 count towards the Airbnb's 16 person headcount max. I read Airbnb rules and they just keep repeating 16 people, no mentioning of age. I know airbnb allows infants stay for free and book over the capacity w... Latest reply by Sarah977

Hi, I'm looking for ways to export all of the email content in my Hosting Inbox. Thanks! Latest reply by Emiel1

Is there a way to contact air b n b for a refund of service fees that I am owed? There seems to literally be no way to contact the company; one can only request a refund from a former host. The host fully refunded me. Latest reply by Sarah977