Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Toni6861

I have received a cancellation from a guest who is worried about her reservation on Dec 5th being subject to a regional lockdown and has decided to take early action. I believe this to be a legitimate COVID reason for a full refund but the system does no... Latest reply by Emiel1

Hello,My guest cannot see his booking on his side but I can see it on mine? please help.I have a second guest who was unable to book 2 consecutive nights. Was this her error? Please can you tell me how I can correct this and make it one booking for her.Ki... Latest reply by Mell219

Good morning, I am Massimo@31. A couple of weeks ago I adhered to the cleaning protocol 'suggested' by R B&B, I rent two entire apartments and my sanitization process also includes the ozonization of all environments before starting the normal cleaning an... Latest reply by Massimo31

A recent guest asked for a two day refund (12 day stay) claiming that his car had been damaged by a fallen branch in a windstorm. It was not. He backed into one of our trees; the tree is scraped up and there’s red plastic from his tail light on the ground... Latest reply by Anonymous

Hello, I have deleted and re installed the Air BnB app, but I still cannot load my hosting clender. How are we supposed to operate without seeing our calender on our phone? I can see it on my laptop at home but I need to see it on my phone as well. TIA Lu... Latest reply by Lucia1883

Has anyone encountered a situation where the Airbnb app (android) does not sync(no updates in the calendar and inbox)? The only solution is to uninstall and then reinstall the app. Then after a day or two it happens again. The website is fine on a PC and ... Latest reply by Helen427

Hi,We are about to add another property to our Air BNB, we are superhosts and have a 5 star rating for our current property. Am I better off adding the listing to our existing profile, or start a whole new profile. I am just wondering as if anything crazy... Latest reply by Sarah977

So let me get this straight. If we have a guest who books our property and agrees to our rules that there shall be no parties, there is an occupancy limit of X, and a parking limit for Y vehicles. If the guests proceeds to throw a party and the host has... Latest reply by Emilia42

I had a guest try to book my "entire space", for one night. He was having difficulties booking, and reached out to me for assistance. I could see his inquiry, and had the ability to pre-approve, but that didn't seem to matter. I was unable to help him, s... Latest reply by Paul119

Hello all, Have any hosts received the as promised percentage of the cancellations refunded to guests in first months of pandemic? This was an unexpected generous gesture that I was pleased to hear the company announce, yet now as 2020 comes to a close I ... Latest reply by Penny350