Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Elisa

Your Assumption of Risk. You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Airbnb Platform and any Content (... Latest reply by Emiel1

I have a guest who needs to cancel to due state travel restrictions. Fine, no problem, full refund is okay, but the support rep has left me hanging! They stated that "I will cancel the reservation, process full refund for your guest and make sure no penal... Latest reply by Stacie25

I live in London and own a Flat in Stockbridge Edinburgh. I have rented the flat on a long term basis through an Agent and the previous tenant totally trashed the place so I'm in the process of restoring it and I'd prefer not to work through Agents. On A... Latest reply by Dawn36

I am wondering if AirBnB can let hosts choose whether or not to accept guests who can't pay when they book, it seems like the policy is to allow them to pay 2 weeks ahead, but then if they cancel due to non-payment at that time we are less likely to get b... Latest reply by Sarah977

Would love to get your thoughts on a suggestion to Airbnb. A potential guest requested to book our place in January. They had no reviews and were new to the platform. Here's what they sent to us in an initial message: We are driving and hope to arrive mid... Latest reply by Melodie-And-John0

Today I got a 2 night booking for tomorrow & the day after. Message said the Italian guest is flying from Italy to Edinburgh today, overnighting in Edinburgh, then coming to mine "to see a boat at the marina on Monday." I sent a welcome message, then chec... Latest reply by Melodie-And-John0

Hey guys wanted to get your opinion on what to do. Guests that had hosted a party ( I have a very strict no party policy) decided to ruin my place. Burn marks in hardwood floors and furniture, ruined pillows, furniture, had the entire house smelling like ... Latest reply by Anonymous

Anyone else notice that average Star Rating is no longer appearing when a Guest send's a booking request? They only show the written reviews, not the average Star Rating. If this is true, this is another way AirBNB continues to put guests above hosts. Th... Latest reply by Sandra3910

Hello All, I'm having a very frustrating experience and I'm not sure what to do now. A guest stayed, did drugs , had drug buddies over, left damages and needles and removed by police. I opened a claim. Its been closed without followup. I can't messag... Latest reply by Johny12

So far airbnb has very scant guidance on questions a host should ask a guest prior to allowing a booking to proceed during the outbreak. The guidance the do have is dated from April 16 2020 and it located in "Our Continued Commitment to Inclusion" ht... Latest reply by Dee219