Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Don6294

Hi host buddies, interested to hear your take on the proposed Host Endowment Fund. I've gone through the available info and highlighted a few concerns. Biggie concern is whether or not the Directed Shares Program Offer being made to "selected US hosts" ... Latest reply by Phoenix14

I am sure the vast majority of hosts are concerned about their customers experience and bend over backwards to ensure that all issues or problems are amicably resolved. Unfortunately that was not our last experience with our last host, @Cabins of Helen G... Latest reply by Helen3

I like to know if I can cancel a guests stay penalty free if they live in a tier 3 region of the UK? I have a guest who booked last night, literally 1 day before us here in the UK found out which tier we're in, and low and behold he's now in tier 3 and ca... Latest reply by Robbie54

my current guest wants to add a night and sent request but it kicks in weekly discount so it would only cost them $45 (my listing is normally $200-$250 range a night) any advice on how to handle this? Latest reply by Robyn351

My guest was asking if she could leave early after 6 weeks out of a 6 month reservation. Of course I requested that she would still pay per the long term stay cancellation policy.Long story short, she contacted COVID and did not want to tell me.After I de... Latest reply by Sarah977

Hello! I signed up as someone offering an experience teaching a class in clay. I would like to make it into a two day experience and combine my clay class with a place to stay. (As soon as Covid-19 has past) I have a one bedroom apartment that is directly... Latest reply by Nutth0

For the past few days I have been trying to print confirmation forms (I keep a calendar & separate notebook of confirmation forms which help with co-hosts who fill in when Im gone). Normally I go to hosting- -reservation upcoming-then click on particular ... Latest reply by Emiel1

We currently have the issue that when a guest requests an alteration that doesn't involve an actual price change, the system backs out the taxes and refunds them to the guest. This is a pretty critical issue since it affects revenue and tax collection, bu... Latest reply by VK-and-Div0

So, ABB has put out new terms of service that are greatly curtailing the Extenuating Circumstances reasons - hooray!!! In celebration, let's talk about our strangest cancellations, recent or otherwise: This has been a month of cancellations here... 1. Peo... Latest reply by Kelly149

We have had this happen a few times-- everything from lingerie to adult toys left behind. Any good verbiage that you can share? I usually say "Thanks for staying with us. You left some items behind. Let me know if you would like us to get them back to you... Latest reply by Melodie-And-John0