Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Rebecca

Lately I've been getting lots of inquiries from scammers so I report and block them right away. Reporting them doesn't stop the timer of 24 hours to reply to enquiries so while I've been always responding within 5 to 10 minutes my response rate has now dr... Latest reply by Mikki0

In a previous conversation, it was recommended to turn off instant book. I was just about to do it but one of the precautions I was agreeing to confused me. Does anyone know what it actually means to ..."lose penalty-free canceling or requiring positive ... Latest reply by Emilia42

Is there any way as a host to flag an account in a way so that they can't automatically book with you again, and I don't mean by reporting them, I simply mean so that as a host I can have a say if I don't personally want someone to come back because of fe... Latest reply by Helen3

Hi all, we had a bad experience with a stay (house was filthy, mouldy walls, hair in beds, stank of smoke, things broken).We left first thing the next morning because my child’s asthma was playing up because of the smoke smell. Host refused to refund me s... Latest reply by Vacation190

Hi host buddies, interested to hear your take on the proposed Host Endowment Fund. I've gone through the available info and highlighted a few concerns. Biggie concern is whether or not the Directed Shares Program Offer being made to "selected US hosts" ... Latest reply by Phoenix14

I am sure the vast majority of hosts are concerned about their customers experience and bend over backwards to ensure that all issues or problems are amicably resolved. Unfortunately that was not our last experience with our last host, @Cabins of Helen G... Latest reply by Helen3

I like to know if I can cancel a guests stay penalty free if they live in a tier 3 region of the UK? I have a guest who booked last night, literally 1 day before us here in the UK found out which tier we're in, and low and behold he's now in tier 3 and ca... Latest reply by Robbie54

my current guest wants to add a night and sent request but it kicks in weekly discount so it would only cost them $45 (my listing is normally $200-$250 range a night) any advice on how to handle this? Latest reply by Robyn351

My guest was asking if she could leave early after 6 weeks out of a 6 month reservation. Of course I requested that she would still pay per the long term stay cancellation policy.Long story short, she contacted COVID and did not want to tell me.After I de... Latest reply by Sarah977

Hello! I signed up as someone offering an experience teaching a class in clay. I would like to make it into a two day experience and combine my clay class with a place to stay. (As soon as Covid-19 has past) I have a one bedroom apartment that is directly... Latest reply by Nutth0