Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Lina-and-Komang0

I have not been receiving guest arrival reminder emails.I receive all other communications from guests or Airbnb via email. I always check my spam or junk, notifications are turned on.Has Airbnb stopped sending guest arrival reminders? Latest reply by Dawn627

Hi everyone, This is a complicated one! We are staying in an Airbnb for six weeks. There is a lockbox outside for the outdoor key, and a lockbox inside the main door (block of flats) for the indoor key. During this six week stay, we went away for a week,... Latest reply by Helen3

hi everyone, I mentioned in the past month that whenever I need help, the platform is having solutions for my cases. They respond in a manner, where you get out afterwards the same as you were before.It's like talking to a wall. The solution suggestions ... Latest reply by Helen3

Long story short, I'm out thousands in damages, cleaning fees, and replacement goods after a nightmare guest stay. Airbnb has denied my claim, even went as far to lie about the next guest's arrival time to effectively void my claim. Skip this list of offe... Latest reply by Paul119

I received this week multiple reservation requests from local guests, who have no ratings, no self description, no ID verification. They all write a short sentence or even just two words. Some of this requests come very late. When I ask them about the rea... Latest reply by Helen3

When a guest makes a reservation, 50% of the booking value goes to Airbnb at the time of the booking and the other 50% at a later time. My question is whether or not the 50% booking deposit can be changed or if this is set in stone by Airbnb? Latest reply by Helen3

Hello community! This is my first real issue and I'm looking for help. I had a group of 16 20-somethings stay in my house the last 2 days. The first night in I got a noise complaint from them. They were responsive and communicative throughout the issue an... Latest reply by Helen350

Can anyone provide me with phone number for airbnb as I can not upload my address paper. Thank you Jurgita Latest reply by Anonymous

As everyone is aware lots of areas in the UK have entered into what they call as 'local lockdown' these are areas where the Covid 19 virus risk is especially high. On the Guest profile details there is no indication of where in the UK guests live. So befo... Latest reply by Andrew1435

Hi I have just received a super host coupon. I live in New Zealand and the coupon is in USD can I use it for accomodation in NZ as we won't be going to the US before the coupon expires? Latest reply by Robin4