cancelation

cancelation

We have a couple who booked for 14 nights as they were doing a course. The weather has forced the cancellation of the course and it will continue in a few months time. What do we do about the refund.

 

 

4 Replies 4

also they have stayed for 9 nights and had booked for 15 nights

Mike-And-Jane0
Top Contributor
England, United Kingdom

@Denise-And-Chris0 it depends on what your cancellation policy is and how generous you want to be

Do we just get their account details or does Airbnb do the return transfer and clear our bookings 

@Denise-And-Chris0  The guest has to cancel the rest of their booking and they will be refunded automatically according to your cancellation policy and the cancelled dates will open up.