changing a reservation

[Fidos0]

hello ! our guest ** has an emergence situation and he need  to change his reservation . but we are not able to accept that change. we need your assistance.

**[Name hidden due to privacy reasons - Community Center Guidelines]

[Linda108]

Your guest will have to contact Air BNB directly to prove there is an extenuating circumstance regarding the reservation.  Direct them to Air BNB contact on their reservation confirmation.  This is public host/guest forum not Air BNB staff