i wana talk about reviw

[Rana190]

so i had a guest at my place. when he arrives at the place he said he didnt like my place and he is not gonna stay i said okay no problem. 

but after that he left a really bad review so i am not recieving any more bookings maybe bcz of that review 

any suggestions what should i do?

[Emiel1]

@Rana190 

You could have left a public comment on the review, but you did not.

This is not a good start for a host. The review is also full of typing errors and difficult to understand.

The review is not an invitation to book your listing. Maybe work on the issues mentioned and start over again.

[Sarah977]

@Rana190  Since this was your first and only review, I would delete your listing if I were you and start again.

And before you relist, you need to write a description of your listing. You say nothing at all about it! You need to write an accurate desciption of the accomodation so guests know what to expect inside the apartment, the building it is in, the neighborhood. Don't make it sound better than it is- for instance, if it's noisy in the building or neighborhood, say that. Just because things aren't perfect (no place is perfect) doesn't mean guests won't book. But they need to know what to expect, otherwise guests will leave or complain. 

You can click on other hosts' profile photos here, and look at their listings to see how various hosts write descriptions.

By the way, I love the bedding you have, love the colors- I want some like that!  🙂

Also you might consider making the place a little more homey and comfortable. It's rather stark. You need a lamp on the bedside table, some more art or tapestries on the walls, maybe a nice little throw rug. A proper photo of the kitchen. With just a little more care and investment, you'll be able to charge a bit more and attract more bookings.

And while it's fine to have a price that budget travellers can afford, make sure you aren't so cheap that you just attract low-lifes who make a mess and cause trouble.

[Ute42]

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@Sarah977 @Emiel1 

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**[Personal remarks hidden - Community Center Guidelines]

[Dale711]

@Rana190 ,

I am sorry to hear your experience with the guest review.

I have over a dozen of bad reviews than you, I know exactly how you feels.

If I in your situation, the guest leave did not stay, I’ll contact Airbnb Support Help Center, do " Live Chat " with the team( not with an Airbnb bot ), that is always someone here to answer within a few minutes,  report the incident to the case manager, ask the case manager to cancel your reservation on the Airbnb side, makes the full refund to the guest, request the case manager also relocate the guest immediately.

Of course, guest arrive and doesn’t like the location, it’s definitely not the host mistake or the guest faults either. You can select to refund, partial refund or non refund. It all depends of the individual host decisions. Do communication with the guest on the spot and settle the issue. 

Refer to the location, guest doesn’t know the exact location, because a totally new area for the guest to explore. I will suggest you to shared and publish more photos,  few photos of building exterior, two or three photos of neighborhood nearby and at least total of 20- 30 photos in the listing. As well clearly described in your listing announcements of the neighborhood nearby.

As the guest leave you the review beside mentioned the location, he also said “ he is a good guys............”: So it is not a totally a bad review. Don’t you worried much because of one review.

Besides  to consider of @Emiel1 correctly suggested you to left a public comment. Kindly consider to shared in your listing with more photos of the location as well decried the location in the announcement and I don’t think is because of one review will pause other guest to make the booking in your listing. 

I wouldn’t suggest you to delete the listing, because the  review will still appear in your profile and may getting negative impact.

Deleted the old listing and make a new once, will be not the best solution for me.  As guest click on your profile and will see the review, will doubt the latest listing is not accurate either. You might keep the listing, motivated it’s to the better one. 

Hope you can solve it out.

Happy Hosting

[Anonymous]

@Rana190   The review is not the main reason you're not getting bookings. The main problem is that your listing is incomplete, with no useful information or descriptions. Another one is that your 87% Response Rate indicates you've lost at least one potential booking due to inaction. 

And then we have the photos. Two issues with those:  one is that they are uncropped screenshots, which looks lazy and makes guests think you have no idea what you're doing. And then, there's the fact that everything inside the frame is some shade of brown or white. Brown is a fine color, but when you're competing for people's eyes on a very visual platform, it helps to catch their attention with vivid colors and aesthetic contrasts that make the home feel warm, lively, and comfortable. 

If you're serious about hosting and want to give this another try, I recommend de-listing and taking as much time and budget as you're able to commit to improving the home to make it into the kind of place you yourself would enjoy spending time if you were visiting a new city. Add some decor and lighting features to make the place feel more like a home and less like a prison cell, then perhaps enlist the help of a friend with a real camera to re-shoot the home in the best available natural light. Then, create a new listing, taking the time to write a thorough description of the home amenities and the location, and as @Sarah977 notes be honest about the imperfections. Wait until the listing is totally complete and your calendar totally up to date before taking it live next time. And then, you'll be in the best position to take advantage of the brief search boost that comes with a new listing.

One final thing: leave Instant Book turned off until you've gotten the hang of things. When you receive a request, respond promptly and engage some dialogue if you have any doubts that the guest has accurate expectations.