my guest cancelled a long term reservation

[Trevor246]

My guest has mailed me saying he has cancelled his long term stay, booked for 3 months. He knows about the first month cancellation policy, as he cancelled outside the first 48 after booking. so he is liable  for the first month. he has asked for a full refund. According to the cancellation policy he is still liable for the first month, which is what i messaged him back.

I have mailed him asking him to cancel through air bnb but am not getting a response. The problem is he has the 3 months blocked on my calendar, which is stopping new bookings. If i cancel his 2nd and 3rd months booking myself that will negativity  impact my rating. Any ideas please....

[Roberta2]

Hi @Trevor246 

Maybe tell him that, if he cancel and you manage to re-book the dates, you share some money?

This would be an incentive to get him to cancel and free the dates...

[Helen3]

Have you tried calling him or texting him on the phone number he has provided @Trevor246