payout currency different to resident country currency

[Peter3451]

We seem to have a problem which came up with a new listing of our flat we rent out.

We live in the UK, have a property in Italy and an Euro account in the UK.

Our guests pay in Euros. It seems the money is then converted to GBP and back to Euros to end up in our EURO account.

What we want to achieve, but seem unable to do, is that the EURO amount paid by the guest is directly transferred into the EURO account of our bank (to avoid any loss on conversion) which is located in the UK.

Any idea how to achieve this?

As said it seemed to work last year - the exact EURO amount paid to me as a host is what I had received in my EURO account in my UK bank. However with our new property we are not able to set it up this way. Any help appreciated.

Thank you

[Quincy]

Hi there @Peter3451, I was only able to find this article, however, I'm not sure if it's useful. Have you tried checking this with the support team? 

[Tarek12]

Hello,

I have a similar problem with my payouts, it was working fine till June 2022, but now I get EGP payouts instead of USD payouts.

Contacted support several times, but now I am being shut out, threads closed and all.

I called my bank to make sure it is not an currency exchange problem.

Do not know what to do really.

Regards,