Thanks for posting, @Chloé36 - always a treat to see these clips again! Top work in court (and out of it!) from Jeanette, Baltimore Superhost and star of the vids, who played an absolute blinder ever step of the way. One gutsy lady. These were definitely the Top Airbnb Videos of 2019!
Below are the other two videos in the Jeanette Trilogy. All three clips should be mandatory viewing for every new host signing up to Airbnb (and indeed, every existing host also) Might teach everyone a thing or two early on about standing up for themselves, and about not allowing Airbnb to get away with treating them like doormats. Just because Airbnb says something is so, doesn't necessarily mean that it has to be so.
Taking Defamatory AirBNB Review to Court for Damages
https://youtu.be/WgGngGlCBnw
Superhost Appeals For Damages After Unfair Airbnb Dismissal
https://youtu.be/3aB9SLMXl4I
Penelope