reveiws

[Colin-and-Brenda-Cooper-0]

Over the last month we have 2 reviews that where the sub categories are all five stars, but the overall rating is 4. I read some ware that Airbnb are fixing that, but how can we check that it is done. 

otherwise we enjoy hosting but when you get marked like that, starts to p...... one off

Colin

[Rowena29]

@Colin-and-Brenda-Cooper-0 

This is always a sore point.

Unfortunately there is no way at all of "fixing it" airbnb won't be remotely interested as they will say that it is a reflection of the guests experience.

You may be thinking of a strategy that airbnb recently introduced where, if a guest leaves 5 stars in all categories  and then goes to leave a lower number for the overall rating, they receive a prompt asking them if they are sure that's what they meant - but that's it.

@Huma0 recently posted a thread which explains how this can and often does occur.

No direct help to your situation other than promoting understanding

https://community.withairbnb.com/t5/Hosting/The-General-Confusion-About-Star-Ratings/m-p/866168