same day reservation request results in same day cancel--why?

[Sammy35]

same day reservation request results in same day cancel--why?

because
the new users/guests don't read the listing details
the new user/guests don't consult the cancel policies

they think ABB is a couch surfing website?
they don't understand how airbnb works

they don't read the links or succinct or detailed messages hosts sends (or care what they have to say)

they don't consult help
they don't realize they can't book third parties...and if they do, they will need their guest, guest of booking guest, to create a profile, get ID verified, and be added to the itinerary.

YOU WILL STILL BE RESPONSIBLE, YOU BOTH WILL GET THE REVIEW.  ITS YOUR MONEY, YOUR ID, HIS ID, BOTH YOUR PROFILES WHICH YOU CAN DELETE FOREVER IF YOU LIKE

i told this due all this upfront he still wants to book
ok
then he wants to cancel at 11pm after he's supposed to follow up with me at noon tomorrow to let me know guest account creation and add to itin status

or better yet he wants ME to cancel and send me this screenshot lol




 

um, no, this is not a host inability to accommodate guest, this is the guest being lazy or playing dumb, not wanting to be accountable
i said i will bole able to host a valid guest with a proper account, verified id, current contact info, profile details, etc, you as the booking guest and him as your guest
but if you wish to not checkin it doesn't matter, you booked, you payed, you are still responsible for the behavior of your guest even if i never see your face

you can arrive with your guest to check him in with YOUR ID and HIS ID

we'll see at payout time.
omg so tired of dealing with people who don't read then get all huffy lol

[Sammy35]

thanks @Robin4   i consider this constructive and appropriately delivered feedback.  unlike someone who i will leave unamed above prior to you.  listing details is one thing, i got over that way longer ago--they are never going to read.  they don't read the short ones either anyways.  

messages, which is a different point--though may not have pointed that out because i was venting which isn't constructive and i know that--are succinct and to the point with help links because new users don't know what they are doing.  and don't care.  they want a space and they don't want to follow instructions for booking requirements (which are a measily 5 steps).  if they don't, i don't approve or tell them the place isn't suited to meet their needs and redirct them back to search or send them referrals to other locals who (i know) will take anyone depending on any rapport that may have developed.

the guests who are good guests, never need to read all the listing details cause they know how to absorb and process and communicate properly via the messaging tool and simply do what needs to be done to get a booking request approved.  

i think you are getting two types of users, especially new ones with no reviews, "confused"...the ones who you want to help and have book and stay and the ones you don't.  which is something i also neglected to point out.  i'm going to start turning new users who don't communicate better away.  like i said, this is a hobby for extra weekend travel and expensive ticket ($500) concert money--neither of which i'm doing

i see what you mean, but i'm good with the avatar, like i said above, i change it when i need to, and change it back.  i'm getting way too many pitt locals and i no longer wish to consider hosting them to help with covid displacement so that will require some content revision right up front.  i'm not posting a face pics in my listing photos, though i can see why someone might want to.  my history here is 10  years and 70 reviews, that's good enough.  i'm good there.

i may shift certain content to other places to simplify the listing details itself but there's always going to be a short story novel epic and/or new and old testament chronically for liability and risk mitigation purposes if you will a ToS (that we all know no one ever reads, or read, except for me, because i wanted to know where the ABB pitfalls are).  i had a mishap with one guest "party", who allowed other unauthorized sleepover guest parties in at 3am after the club wasn't covered, its something that will never get overlooked again.  there was long term fall out due to them knowing too much contact detail and my address.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
and for the record,  @Colleen253  its not "no wonder why i'm having trouble" with my "short story...novel (which is by nature contradictory, along with)...epic" this only started with covid and locals who want to stay at private room shared space that i'm no longer considering.  so that language will change.  here's some feedback for you:  when you don't know someone from adam, you're likely better of with keeping to facts and refraining from the unnecessary descriptive commentary/commentator/commentating of your opinions when the word choice is kinda obnoxious couched in trying to be um idk...funny which translates as passive agressive

[Robin4]

@Sammy35 

I don't know if you are using IB, I didn't study your profile that far but, you will learn as you go along, guests fall into two categories......'Passive/Complimentary' or 'Aggressive/demanding'!

When someone comes to me and in their initial message says to me. "We have seen your lovely listing and can't wait to stay".....Sammy, I don't want to do any further checking, I know they will be great guests.

When someone comes to me and says....."We are coming to Mt Barker for a concert at Ikaria, is there off-street parking, will the sofa bed be available if we need it, do you mind if friends of ours come here to change for the concert?"....Sammy, I want to do a lot more digging around before I will proceed with such a request.

There is an expression in the hosting business.....You never rent to a haggler! Hagglers spend their lives doing just that.....haggling! And I can assure you, they are not like a fine bottle of wine, they don't improve! And with each question they ask, they strengthen their ground while weakening yours until, in the end you will give in to anything they ask just to get them out of your life. 

Sammy, study the wording of that initial message, be it a booking request or an introductory IB message. Read the words.....are they passive and complimentary, or are they demanding something of you. 

I would not get one bad guest a year....I do get them but, those that slip under my radar are few and far between. I hope you can learn something from this, All the best!

Cheers.......Rob.

[Sammy35]

@Robin4  I agree.  To an extent

I myself am a question asker

1 how many levels/stairs nyc top floor walkups are out for me 

2 hostel or only guest i have no interest in multiple guest hostings unless its a TRUE bnb

3 onsite host

4 room temp (AC) control if no then summer ° setting? if yes even better

5 how many blocks and which subway/train trolley stop

never had a single complaint from 60+ hosts all over globe

My two message polars are proper communicators and non proper communicators

Id been giving the non communicators too much leeway that's stopped!!

New users on a pinch are a hot mess thats getting controlled w  pricing readjustments ⬆️⬆️ to precovid days and advance notice settings.

book in error and dont meet age, ID, booking guest must be present/no third party, head count, guests added to itin oops didnt see doors and LR home nest??  oops oh well you agreed to ALL rules.  wait what?   no checkins no refunds 🤷🏼‍♀️.

[Craig592]

hello. I need help please. Today I made a stupid error (innocent mistake) booking a place for 25 Nov when I thought I was booking in the app for 25 Dec. The booking had a policy of refund in 48 hours but no less than 14 days before booking so technically the error of 25 Nov means its less than 14 days. The trip for my family xmas was $8000 and not it looks like i will get only $3000 after service fee and 50% refund. I contacted the seller who said she will support a full refund. I contacted Air b N b - no phone support only chat. agents has to escalate to another department.  My family is very upset as we were saving for this trip and now if the money is taken we have no holiday to go on. Any tips how I can have this innocent mistake fixed. BTW the time between the booking and finding the error was 5 hours so! Surely there is a human side to Air B n B after being a customer for 6 years and never made a mistake or request assistance before

[Helen350]

@Craig592 Is the place you booked free on 25 Dec, & whatever other dates you need? If so, you can use the 'change reservation' request feature, - should be a line in blue/green on your reservation page. - Of course if the dates are booked by someone else, you'll need the refund option.