smoke smell in room

[Kathi156]

hi,

i wanted to know what are my options of my room left with cigarette smoke smell. I had asked the guests to smoke only outside but they appeared to smoke in the room too.

[Emilie]

Hi @Kathi156, 

I'm sorry to hear about that! As you can see in this article, under AirCover, deep-cleaning protection is now included. This means that if any unexpected cleaning costs, like removing cigarette odor if a guest smokes in your home, occurs, you can make a claim to get a refund. 

I hope this helps, but please let us know how you got on!

Emilie