total lack of due process in cancelling ALL my Airbnb bookings without warning or explanantion!
Answered!
30-03-2022
09:25 AM
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
30-03-2022
09:25 AM
total lack of due process in cancelling ALL my Airbnb bookings without warning or explanantion!
I have had all current 19 Airbnb bookings cancelled, without warning, notification or explanation. I have been a host for 8 years, with multiple listings, and am 67 years of age. All I received yesterday was the below email from Chandler, with no explanation of what "incident" he was referring to. I answered his questions, also below, and had a half hour conversation with him this morning, in which he still refused to disclose what the "incident" was, due to privacy considerations, and said he would get back to me (which he didn't):
Hi Chandler,
|
30-03-2022
09:25 AM
Top Answer
30-03-2022
10:10 AM
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
30-03-2022
10:10 AM
it seems your guest contacted ABB and said someone entered her room. As it is a safety issue ABB suspended your account until they investigate. Everything that happened to you is very common and you are not the only one.
It seems hosts are guilty until proven otherwise which is bad not only for hosts who lose income but also for all other guests whose reservations are canceled. I don't know why Airbnb has this practice bc to me it has no sense.
I hope your listings will be reactivated soon, it can take a few weeks according to other hosts' experiences.
30-03-2022
10:10 AM
6 Replies 6
30-03-2022
10:10 AM
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
30-03-2022
10:10 AM
it seems your guest contacted ABB and said someone entered her room. As it is a safety issue ABB suspended your account until they investigate. Everything that happened to you is very common and you are not the only one.
It seems hosts are guilty until proven otherwise which is bad not only for hosts who lose income but also for all other guests whose reservations are canceled. I don't know why Airbnb has this practice bc to me it has no sense.
I hope your listings will be reactivated soon, it can take a few weeks according to other hosts' experiences.
30-03-2022
10:10 AM
01-04-2022
12:02 PM
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
01-04-2022
12:02 PM
wow, I had no idea this was common as it never happened to me before in 8 years of hosting! It is certainly a case of guilty until proven innocent, the opposite of how democracy is supposed to work. But apparently Airbnb is not run democratically at all, nor with any transparency or fairness. And why do they refuse to disclose what the complaint is? The idea that they can cancel the bookings of 19 guests (all at different listings to the one complained about), some who were due to arrive from overseas within a day or two, is bizarre! Why do the innocent guests have no rights, even if Airbnb has already found me guilty, without evidence being presented or any breach of policy being proven, or any disclosure of the offence claimed! In Australia, we call that "justice" system a "kangaroo court". Definition: "an unofficial court held by a group of people in order to try someone regarded, especially without good evidence, as guilty of a crime or misdemeanour". In the USA, it is apparently normal, if you look at the numbers of people who have been exonerated, after being incarcerated for many years. If only some clever people with good morals and understanding would set up an alternative to Airbnb, where hosts and guests were treated with respect, and fair processes, they could do really well, with all the disgruntled hosts and guests who have suffered from poor or no customer service with Airbnb! Thanks for your reply.
01-04-2022
12:02 PM
01-04-2022
12:11 PM
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
01-04-2022
12:11 PM
Here are my most recent interactions with Airbnb, after phoning them to ask that a new person be appointed to deal with my case:
Airbnb: Airbnb Customer Service
Rachel, Fri, 01 Apr 2022 09:07:51 GMTHello Mimi,
I am sorry for the distress this blocking has caused.
However, please understand our decisions are based on our policies and terms of services.
By opening an Airbnb account, you agreed to abide by our Terms of Service and all other site policies, including the Standards & Expectations.
They help us to both set transparent expectations for our hosts and guests, and to continue to foster a community that’s based on trust.
We hope you understand that these actions are taken to protect the safety of all members of our community and are a necessary part of safety investigations.
However, we understand they may not work for everyone all of the time. If you want to deactivate your account, our Help Center has further info:
airbnb.com/help/article/240
Additionally, if your legal team would like to contact us regarding a leg...
I am sorry for the distress this blocking has caused.
However, please understand our decisions are based on our policies and terms of services.
By opening an Airbnb account, you agreed to abide by our Terms of Service and all other site policies, including the Standards & Expectations.
They help us to both set transparent expectations for our hosts and guests, and to continue to foster a community that’s based on trust.
We hope you understand that these actions are taken to protect the safety of all members of our community and are a necessary part of safety investigations.
However, we understand they may not work for everyone all of the time. If you want to deactivate your account, our Help Center has further info:
airbnb.com/help/article/240
Additionally, if your legal team would like to contact us regarding a leg...
|
01-04-2022
12:11 PM
01-04-2022
12:28 PM
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
01-04-2022
12:28 PM
@Catherine-Powell Catherine Powell, please read all the above, as you haven't yet replied to my previous postings, and you are the Global Head of Hosting, who I thought is supposed to be responsive to hosts and their concerns about total lack of transparency, fairness and due process in Airbnb behaviour towards hosts?
01-04-2022
12:28 PM
01-04-2022
12:16 PM
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
01-04-2022
12:16 PM
this is a very bad business practice and it is totally senseless.
They cause so much unnecessary stress not only to the host but also to all his future guests. Besides, both the host and Airbnb are at a financial loss.
01-04-2022
12:16 PM
19-04-2022
03:34 PM
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
19-04-2022
03:34 PM
Hi @Mimi97 ,
I am looking into this now to better understand the experience that you had.
We are working very hard to bring more transparency to the suspension or removal process as I can only imagine how frustrating it must be to not know why it happened.
The team shared that your listing is active and that your concerns have been resolved, but I am going to dig in a bit more to see what happened.
Thank you for sharing here,
Catherine
19-04-2022
03:34 PM