Hello @Lizzie.
Too many posts here, and I haven't gone through them so sorry if my suggestions are repatetive.
1) Please include the Help Centre Guide thread on home page or somewhere more visible, half the queries would be resolved without guests having to post their questions if they could reach teh Help Centre Guides.
2) Even better, add some of the useful Guides to the Help Centre, the Help Centre has really basic info, if the Guides are added there, guests need not visit the CC and wait for resolution here. Ideally Airbnb should be mainting the Help Centre with detailed feature guides, how-to articles, but that's not happening. It's great that there's tremendous contribution from the Community, Airbnb could as well use it to make the HC more useful.
3) Please update somewhere on the Home Page about active bugs so and ETA to resolve them so that there are no repeat questions.
4) Please make "Mark as resolved" more visible and so that more users use it and also it'd be great if there's an option to sort the conversations by resolved, unresolved, so that it's easier to address questions that need to be resolved.
5) Please provide an option to see all the notifications on CC, they currently come only on mail and CC shows only latest 10 notifications, not more.
6) Not related to CC, but I had used Airbnb Chat Support once, it was very helpful, it no longer exists, please have chat support even if for a select few hours, it's always more assuring to rely on an Airbnb voice that suggestions/guesses from the community.
7) Another one not related to CC, are all the past webinars available to view somewhere? If not, can we have them uploaded somewhere for viewing.
😎 An option to view all posts by a particular member would be every useful, suppose I want to view all articles by the host who posts Marketing mondays.
Thanks! I hope these suggestions are useful.
Good day 🙂
Jeet